FAQ

DO I NEED TO MAKE A RESERVATION?

Yes. With only six tickets per trip, tours often sell out (but are never crowded). Book as far in advance as you can in order to guarantee your desired day and time. You can book on line or call us at 310-974-2176.

IS THERE AN AGE LIMIT?
As a general guideline we do not take children under the age of 4. If you have toddlers younger than that, we require that you book a private trip. This excursion is not suitable for infants under the age of 1 year.

CAN I BOOK A PRIVATE TOUR?
Yes you can! To inquire further, please email or call us to reserve your excursion. Please keep in mind that availability is limited and we do recommend booking as far in advance as possible to lock in your desired date and time.

WILL I GET SEASICK?
Most people do not get sea sickness on board our smaller boat as our low profile does not rock excessively compared to larger vessels. However, if you know that you are susceptible to motion sickness or are worried about it, we recommend that you take precautions ahead of your excursion. Small dose of Dramamine at least 1/2 hour before boarding is ideal.

WILL WE GET WET?
There is a possibility of getting wet when it’s rainy or windy and choppy since our vessel is open and low to the water. We provide waterproof-breathable jackets and
pants that fit over your warm layers and provide wind and water protection (up to size XXL). The captain will endeavor to keep you as dry as possible, but in some conditions spray is inevitable.

DO YOU GUARANTEE WHALE SIGHTINGS?
During the high season of whale migrations (Dec-April and June-July) whales are seen on 90% of all our trips. The in-between months are usually filled with mega pods of dolphins, sometimes numbering in the thousands! We cannot control the sea conditions, weather or the whales themselves, and sometimes we don’t see them. However, you will still have a great ocean safari where our captains will find you dolphins, sea lions and other marine life. We are not able to offer refunds based on sightings.

IS TIPPING THE CAPTAIN APPROPRIATE?
Yes! Tipping is optional, but very much appreciated. Our Captains are super dedicated and passionate about what they do. Standard tipping for boat charters is 10-20% of the price of the tour which rounds out to $10-$20 per person. A generous tip is a great way to say “Thank You!”

WHAT IS YOUR CANCELLATION POLICY?
Because our boat is small and seating is limited, we require a 48 hour notice of cancellation. That will give us enough time to try to fill the empty seats.

WHAT ABOUT BAD WEATHER?
Our tours run in light rain or drizzle. We do have waterproof windbreakers that you can wear over your warmer layers. In the event of severe weather & sea conditions (“Small Craft Advisories”), we will endeavor to reschedule your trip, or you can convert your ticket to a gift certificate for future use, or receive a full refund. TIP: During the winter months it is a good idea to plan your excursion earlier in your vacation so that you can reschedule if need be!

DO YOU OFFER FOOD AND BEVERAGES?
We do not have water or food on board but you are welcome to bring your own. We encourage passengers to bring their reusable water bottles, as we are keenly aware of the damage that single use plastic bottles and other trash are doing to our precious marine environment, and on the sea life that we all love. We do have filtered water in the office if you forget to fill your water bottles. Please avoid bringing messy or crumbly snacks and try to keep all food wrappers from blowing off the boat!